Terms of Business
This page summarises the standard operating position. Each accepted project must also have a written proposal, order form or service agreement stating the exact scope and price.
Standard project position
1. Scope and acceptance
No work begins merely because an enquiry is submitted. A project is accepted only when both sides approve the written scope, commercial terms and responsibilities, and the required deposit has cleared.
2. Payment
Unless the project document states otherwise, 50% is payable before production is reserved and 50% before public launch or final file transfer. Third-party costs such as domains, hosting, paid software, stock media, plugins or advertising are separate unless expressly included.
3. Client information and approvals
The client is responsible for supplying accurate business details, approved copy, lawful images, required regulatory wording, access and timely feedback. The client confirms that supplied materials may lawfully be used. D’Key Digital may refuse misleading, unlawful or unverified claims.
4. Timelines
Any delivery date is dependent on complete intake, prompt access and consolidated approvals. The standard Digital Presence Pack targets 7–10 business days after complete intake, but third-party delays, client changes or missing content can move the date.
5. Revisions and changes
The standard pack includes one consolidated revision round for corrections and reasonable refinements within the agreed scope. New pages, changed strategy, replacement content, new functions or fragmented additional rounds are change requests and require a separate quote or written approval.
6. Launch and handover
Public launch occurs after approval and settlement of the balance. D’Key Digital will complete the agreed checks and provide a handover record. The client remains responsible for maintaining third-party subscriptions, credentials, legal content and future updates unless a separate support agreement is active.
7. Intellectual property
Client-supplied materials remain the client’s responsibility. Subject to full payment, the client receives rights to the final project deliverables stated in the agreement. D’Key Digital retains ownership of pre-existing methods, reusable components, internal templates and general know-how unless expressly transferred.
8. AI-assisted and third-party tools
D’Key Digital may use professional software, automation and AI-assisted production tools to support drafting, design, coding, testing and administration. D’Key Digital remains responsible for reviewing the delivered work. Client confidential information should not be supplied to external tools without an appropriate lawful and controlled basis.
9. No outcome guarantee
Websites, search setup and marketing assets can improve presentation and enquiry routes, but rankings, traffic, leads, sales, finance or business results are not guaranteed.
10. Suspension, cancellation and liability
If information, approval or payment is materially delayed, production may be paused and dates rescheduled. Cancellation charges, refunds, liability limits and dispute arrangements must be confirmed in the signed project document.
Pre-launch control: these terms are marked noindex and must be reviewed with final trading identity, address, contact and UK legal advice before being relied upon as the definitive public terms.